ISO Certification Group
    ISO Clauses Explained

    Clause 7.2 to 7.4 – Competence Awareness and Communication

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    Competence Awareness and Communication are the foundation of a high-performing, compliant, and ISO-certified business in Australia.

    Key Points

    • 1Map skills and licences per role: Competency requirements clear and aligned with legal, safety, and operational needs.
    • 2Use a Training Register: Track certifications and ensure qualifications are current and renewed before expiry.
    • 3Deliver HSEQ Inductions: Workers understand policies, safe work procedures, and responsibilities from day one.
    • 4Encourage two-way communication: Workers can raise concerns and share improvement ideas without hesitation.
    • 5Reinforce with toolbox talks: Maintain awareness and encourage continuous learning through regular sessions.
    • 6Review awareness during audits: Verify training is effective and knowledge is applied in practice.

    Article Content

    Nathan Owen – HSEQ Consultant and Author

    About the Author

    Nathan Owen

    Nathan has worked in HSEQ management for 15 years helping Australian businesses improve compliance, manage risk and gain ISO Certification. He has masters degrees in business management and WHS.

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    Article Info

    Category
    ISO Clauses Explained
    PublishedFeb 11, 2026
    Read Time7 min
    Views140

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