ISO Certification Group
    ISO Clauses Explained

    Clause 8.4 – ISO 9001 Control of Externally Provided Processes Products and Services

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    Control of externally provided processes, products and services under ISO 9001. Learn how to manage suppliers, subcontractors, and outsourced work for Australian businesses.

    Key Points

    • 1Use pre-qualification: Screen potential suppliers and contractors through a Supplier Pre-Qualification process.
    • 2Maintain an approved supplier register: Keep an up-to-date list of approved vendors, including expiry dates for licences and insurances.
    • 3Define requirements clearly: Document specifications, plans and drawings, and relevant standards in contracts or purchase orders.
    • 4Verify compliance: Conduct HSEQ inspections or internal audits on subcontractors to check against agreed requirements.
    • 5Manage SWMS: Collect contractor SWMS and review them using a SWMS Review Checklist before work begins.
    • 6Coordinate activities: Hold SIMOPS meetings where multiple contractors work simultaneously to control overlapping risks.

    Article Content

    Nathan Owen – HSEQ Consultant and Author

    About the Author

    Nathan Owen

    Nathan has worked in HSEQ management for 15 years helping Australian businesses improve compliance, manage risk and gain ISO Certification. He has masters degrees in business management and WHS.

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    Article Info

    Category
    ISO Clauses Explained
    PublishedFeb 11, 2026
    Read Time5 min
    Views235

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