Clause 4.2 – Needs of Interested Parties

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Meeting the needs and expectations of interested parties is a foundational requirement in ISO 9001, ISO 14001, and ISO 45001. This article explores what "needs and expectations of interested parties" really means, why it matters for Australian businesses, and how to manage it in practice.

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Nathan Owen

Nathan has worked in HSEQ management for 15 years helping Australian businesses improve compliance, manage risk and gain ISO Certification. He has masters degrees in business management and WHS.

Clause 4.2 – Understanding Needs and Expectations of Interested Parties

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