Privacy Policy
Introduction
ISO Certification Group Australia ("ISO Certification Group", "we", "us", "our") is committed to protecting the privacy of individuals and complying with the requirements of the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, manage, and protect your personal information when you interact with our website and services.
What Information We Collect
We may collect and hold the following types of personal information:
- Identification and contact information (e.g., full name, email address, phone number, company/organisation details)
- Professional details (e.g., job title, business contact information)
- Financial and transactional information (e.g., payment information for services rendered)
- Details provided via web forms, email inquiries, newsletters, subscriptions, surveys, feedback, or complaints
- Analytical data (e.g., website usage statistics, cookies, tracking technologies for improving service quality)
How We Collect Information
We collect personal information via the following means:
- Directly from individuals (e.g., when submitting an online enquiry, completing forms, signing up for newsletters, making payments)
- Automatically through our website via cookies, tracking codes, session recordings, and analytics platforms
- From third parties only when appropriate and with consent
Use and Disclosure of Information
We use your personal information for purposes that include:
- Delivering and managing our certification services
- Responding to inquiries, support requests, and feedback
- Processing payments and managing billing
- Providing newsletters, updates, and marketing materials (unsubscribe options are always provided)
- Analysing website performance and improving service offerings
- Meeting legal, regulatory, and compliance requirements
Your information may be disclosed:
- To employees or service providers who require the information to perform their duties
- To third parties where required or permitted by law, or with your consent
- If required, to regulatory bodies or authorities for compliance or complaint resolution
Overseas Disclosure
We generally do not disclose personal information overseas. If we do, we will specify the country, ensure appropriate standards are in place, and obtain your consent where required.
Data Security
We employ secure systems and technologies (including encryption, access controls, and regular security audits) to protect your personal information against misuse, loss, unauthorised access, modification, or disclosure. We comply with ISO 27001 information security standards wherever relevant.
Access, Correction, and Your Rights
Individuals may request access to, or correction of, personal information we hold about them. Requests may be made by contacting us via the details below. We will respond to all requests in accordance with legal requirements and within a reasonable time.
Complaints
If you believe your privacy has been breached, you may contact us using the contact details below. We will promptly investigate and respond to all complaints in accordance with our Personal Data Breach Procedure. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in law, technology, or our practices. The latest version will always be available on our website. We will notify affected users of material changes via prominent notice or email.
Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content, and recommend you review their privacy policies.
Contact Us
For questions, access/correction requests, or complaints related to your personal information, contact:
ISO Certification Group Australia
ABN: 31 663 487 143
Website: https://isocertificationgroup.com.au/
Email: info@isocertificationgroup.com.au
Address: Office: 127 Creek Street, Brisbane, QLD, 4000
Phone: 1300 051 296
This policy ensures compliance with the Privacy Act and Australian Privacy Principles and reflects industry best practices for personal data handling by Australian businesses.